How to add Personal Touch in Sales While Social Distancing

How to add Personal Touch in Sales While Social Distancing

Socially distancing is recommended right now, many companies are attempting to adapt to what is the new normal now. And that is keeping distance from people, places, companies, locations and all that while maintaining sales and operations.

Here are a few ways you can use online tools to offer a great customer experience through the Internet.

Sales Quotes for Order Confirmation

Normally, salespeople take in the information they receive from their buyers and customers and build an order in real time. But if you can’t meet in person, it doesn’t mean that you can’t guide customers to the right products. Meetings done over the phone, via audio or video conferencing, or even conducted by email can still be very successful for you and for your clients. A salesperson can build a sales quote, with the products they recommend for the specific client account, and the client can accept the quote and complete a purchase quickly and easily.
This allows a salesperson to confirm for their accounts they’ve got the right products, that clients need, while keeping the entire purchase process simple for buyers.

Customize Catalog, Pricing and a unique offer

Tricky part with wholesale sales is that different accounts will probably have access to different products, pricing, shipping, billing and more. Thankfully, the best of the latest generation of online order capture/management and eCommerce solutions, like the one that D’Butler has, can allow for full control over what each account sees, from the products they can shop to the pricing that they get, and what billing/shipping options are available. This means that customers can get precise information directly off the order portal, including what items they can order, at what price and when to expect delivery. Combination of Sales Quotes, Catalogs, PDF-s and e-Mails can make it easier for your buyers to find what they need fast and easy.

Provide More Online Information

In the past, companies provided printed catalogs to help their buyers identify more easily which items they needed to purchase, and provide a phone number to order. Once you have a website to replace expensive call center order taking, making sure a similar set of information that was in your printed catalog is found online, or perhaps even more, is critical to ensuring buyers find your website useful.

Provide Real-Time Email Updates or SMS updates

Most buyers are familiar with the standard email order updates that get sent out as an order is processed and shipped, but you can also send some additional emails. They can be updates of different sorts. This can provide an additional personal touch while you keep your buyers up to date on what’s going on with their order. Or you can introduce new products to your buyers. An example of such an email could be something like “I’ve confirmed your order will be shipping on Sunday – thanks for your patience!” These kinds of messages can make the difference and help your sales.

See How D’Butler Can Drive Online Sales

With in-person sales being stopped for the time being, driving sales online can be crucial. See how D’Butler can give you the tools that will make your team successful.

Check out our website dbutler.qa or Contact us now to schedule your appointment.

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